Refund Policy
Refund & Returns Policy – Averly London
At Averly London, we strive to offer every customer excellent service and an enjoyable shopping experience. Our refund and return policy has been carefully designed to ensure maximum satisfaction, under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Products purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Averly London does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms & Conditions for more information.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please respect this timeframe to qualify for a return.
Exchanging Sale Items
Sale items cannot be exchanged, even if the sizing is incorrect. Please ensure you select the correct size before making your purchase.
100% Guarantee on Faulty Products
We provide a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Procedure
To initiate a return, email us at info@averlylondon.com. Once your return has been approved, you will receive detailed instructions to complete the process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure this form is included with your return to guarantee proper handling.
Conclusion
Averly London is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled fairly and efficiently. For any questions or concerns, please contact our customer service team at info@averlylondon.com.